Terms of Service

Customers may return the product within 30 days of delivery.

No refunds. Returned products are not eligible for a monetary refund.

Customers are responsible for return shipping costs. If the product is defective, damaged upon arrival, or the wrong product was shipped, Swift Response Alert will cover the applicable return shipping costs.

No restocking fee.

Monitoring service is month-to-month. Customers may cancel their monitoring service at any time with no cancellation fee.

Upon cancellation, the Belle X2/Belle W device must be returned to Swift Response Alert. The customer does not retain the equipment after cancellation.

Prepaid monitoring plans are non-refundable. If a customer cancels a quarterly or annual prepaid plan before the end of the prepaid period, there will be no refund for unused service.

Belle X2 and Belle W devices include a 1-year manufacturer warranty, subject to the manufacturer's applicable warranty terms and conditions.

The Belle X2/Belle W device remains the property of Swift Response Alert. Customers do not own the equipment.

The equipment is provided for use during the active monitoring service. If the customer cancels or terminates the monitoring service, the device must be returned to Swift Response Alert in accordance with the applicable return instructions.

Next-business-day shipping is standard, subject to product availability, order processing, weekends, holidays, and carrier delays.

Next-business-day shipping is an estimated shipping timeframe and is not a guaranteed delivery date.

Swift Response Alert services are available within the United States only.

Swift Response Alert may send promotional and marketing text messages to customers who provide the required consent.

By opting in, customers agree to receive recurring marketing and promotional text messages from Swift Response Alert. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchasing any product or service.

Customers may reply STOP to opt out of marketing text messages or HELP for assistance.

Opting out of marketing text messages will not affect the customer's monitoring service or other contractual obligations.

See the SMS Terms & Conditions for an easy-to-reference copy of these terms.

Swift Response Alert is registered in Indiana.

The applicable legal entity operating Swift Response Alert is the contracting party for these services. These terms are governed by the laws of the State of Indiana, except where applicable federal or state law requires otherwise.

Users may not misuse the website, interfere with its operation, attempt unauthorized access, or use the service in a way that violates applicable law or the rights of others.

Medical alert devices are emergency communication tools and do not replace medical care, caregivers, supervision, or emergency-preparedness planning. Automatic fall detection and location technologies have limitations and cannot guarantee detection of every event or an exact location in every environment.

For more detail, review our Return & Cancellation Policy, Shipping Policy, and Privacy Policy.

Questions about these terms can be sent to support@swiftresponsealert.com.