Swift Response Alert Policies
Return & Cancellation Policy
Swift Response Alert return and cancellation rules, including the 30-day return period, no-refund policy, return shipping, prepaid monitoring, warranty, and device-return requirements.
Last updated: August 25, 2026
1. 30-Day Return Period
Customers may return the product within 30 days of delivery.
2. No Refunds
Returned products are not eligible for a monetary refund.
3. Return Shipping
Customers are responsible for return shipping costs. If the product is defective, damaged upon arrival, or the wrong product was shipped, Swift Response Alert will cover the applicable return shipping costs.
4. No Restocking Fee
Swift Response Alert does not charge a restocking fee.
5. Monitoring Service Cancellation
Monitoring service is month-to-month. Customers may cancel monitoring service at any time with no cancellation fee.
Upon cancellation, the Belle X2/Belle W device must be returned to Swift Response Alert. The customer does not retain the equipment after cancellation.
6. Prepaid Monitoring Plans
Quarterly and annual prepaid monitoring plans are non-refundable. If a customer cancels before the end of the prepaid period, there is no refund for unused service.
7. Manufacturer Warranty
Belle X2 and Belle W devices include a 1-year manufacturer warranty, subject to the manufacturer's applicable warranty terms and conditions.
8. Device Ownership and Return Requirement
The Belle X2/Belle W device remains the property of Swift Response Alert. The equipment is provided for use while monitoring service is active and must be returned when monitoring service is canceled or terminated.
Return Instructions
For applicable device return instructions or questions about a defective, damaged, or incorrect shipment, contact support@swiftresponsealert.com.
Shipping timing is covered separately in our Shipping Policy.